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Policies, Term and Conditions
Policies for Rana Qudisat for Training, Educational Support, Management, and Lifestyle Consultancy
Below are policies tailored to your company’s vision, services, and holistic approach, ensuring professionalism, transparency, and a smooth client experience:
1. Cancellation and Rescheduling Policy
Individual Coaching Sessions:
- Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
- Cancellations made with less than 24 hours’ notice will result in a 50% charge of the session fee.
- No-shows will be charged the full session fee.
Group Training Programs and Workshops:
- Participants must cancel at least 7 days before the program start date to receive a full refund.
- Cancellations made less than 7 days before the start date will be eligible for a 50% refund.
- No refunds will be issued after the program has started.
Corporate Training:
- Any cancellations by the client must be made 14 days prior to the scheduled event to avoid penalties.
- Rescheduling requests will be accommodated if made 7 days in advance and subject to trainer availability.
2. Refund Policy
- Refunds are issued only in the following cases:
- i) The service or training program is canceled by the company.
- ii) The client cancels within the allowed notice period as outlined in the Cancellation Policy.
- Refunds will be processed within 7-10 business days after receiving the cancellation request.
3. Privacy Policy
- All personal and sensitive information shared by clients (such as health details, emotional challenges, or personal stories) will be kept strictly confidential.
- Data collected during registration or coaching sessions will only be used to enhance the client experience and will not be shared with third parties without the client’s consent.
- Clients may request access, updates, or deletion of their personal data at any time.
4. Payment Policy
Payment Options:
- Payments can be made via bank transfer, credit card, or an approved payment gateway.
- For corporate clients, invoices must be settled within 30 days of receipt unless otherwise agreed upon.
- Payment Deadlines:
- Full payment must be received before the start of any program or session.
- Payment plans may be offered for long-term coaching programs, subject to approval.
- Late Payments:
- Late payments for services will incur a 5% penalty for every week of delay
5. Code of Conduct
- Clients and participants are expected to maintain a respectful and professional attitude during all sessions, workshops, and events
- Disruptive behavior, harassment, or disrespect towards the trainer, team, or other participants will not be tolerated and may result in immediate dismissal from the program without a refund.
- Confidentiality is a two-way commitment; clients are expected to respect the privacy of others in group settings
6. Intellectual Property Policy
- All training materials, handouts, and presentations are the intellectual property of Rana Qudisat and are protected by copyright.
- Clients are not permitted to reproduce, distribute, or share any material without prior written consent.
- Unauthorized use of intellectual property may result in legal action.
7. Health Disclaimer Policy
- The services provided by Rana Qudisat for Training, Educational Support, Management, and Lifestyle Consultancy are non-medical and serve as complementary support for mental and physical well-being.
- The company does not diagnose or treat medical conditions, and clients are encouraged to consult licensed medical professionals for any health concerns.
- By participating in the services, clients acknowledge that they are responsible for their own decisions and outcomes.
8. Attendance and Punctuality Policy
- For Individual Sessions:
- Clients must join their session on time. Late arrivals may result in reduced session time without a reduction in fees.
- For Workshops/Group Training:
- Participants must arrive at least 15 minutes before the session starts.
- Late arrivals beyond 30 minutes may not be allowed entry and will not receive a refund.
9. Feedback and Complaints Policy
- Clients are encouraged to provide feedback through an evaluation form at the end of each session or program.
- Complaints will be addressed within 3 business days of submission.
- Clients can contact the company at [insert contact information] for any concerns or questions.
10. Force Majeure Policy
- The company is not liable for delays, interruptions, or cancellations caused by unforeseen circumstances beyond its control (e.g., natural disasters, government restrictions, technical failures).
- In such cases, services will be rescheduled, and clients will be notified as soon as possible.
11. Client Consent Policy
- By signing up for any service, clients agree to the terms outlined in these policies.
- Clients will be required to sign a consent form prior to starting any coaching or training program to acknowledge their understanding and acceptance of the terms
12. Session Boundaries Policy
For Individual Coaching Sessions:
- Clients are not permitted to ask personal questions to the coach during the session, as the focus remains entirely on the client’s goals, challenges, and progress.
- If a client feels uncomfortable answering any question posed by the coach, they have the right to decline answering without explanation. The coach will respect this decision and guide the session accordingly.
This ensures that sessions maintain a professional and focused atmosphere while respecting both parties’ boundaries.
13. Mentorship Opportunity Policy
- If a client feels inspired or passionate about developing their own training business or pursuing a career similar to the coach’s work, they are encouraged to reach out to the coach.
- The coach offers a mentorship service tailored to guide individuals through the process of establishing and growing their own coaching, training, or consultancy practice.
- This service includes personalized guidance, knowledge sharing, and business development strategies to support aspiring professionals.
